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Help & support guides for your Google Pixel XL
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
To send and receive email using POP3, your phone needs to be correctly set up for email.
Solution: Set up your phone for POP3 email
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Personal (POP3).
Press the field below "Enter your email address" and key in your email address.
Press NEXT.
Press the field below "Password" and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below "Username" and key in the username for your email account.
Press the field below "Server" and key in the name of your email provider's incoming server.
Press the field below "Port" and key in 110.
Press the drop down list below "Delete emails from server".
Press Never to keep email on the server when you delete them on your phone.
Press When I delete from Inbox to delete email on the server when you delete them on your phone.
Press NEXT.
Press Require sign-in to turn on the function.
Press the field below "Username" and key in the username of your email provider's outgoing server.
Press the field next to "Password" and key in the password for your email provider's outgoing server.
Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
Press the field below "Port" and key in 25.
Press NEXT.
Press the drop down list below "Sync frequency".
Press the required setting.
Press Notify me when emails arrive to turn the function on or off.
Press Sync emails from this account to turn on the function.
Press NEXT.
Press the field below "Account name (optional)" and key in the required name.
Press the field below "Your name" and key in the required sender name.
Press NEXT.
Press the Home key to return to the home screen.
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To send and receive email using Exchange, your phone needs to be correctly set up for Exchange email.
Solution: Set up your phone for Exchange email
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Exchange.
Press the field below "Enter your email address" and key in your email address.
Press NEXT.
Press the field below "Password" and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below "Domain\Username" and key in the username for your email account.
Press SELECT and follow the instructions on the screen to install the required certificate.
Press the field below "Server" and key in the server address.
Press the field below "Port" and key in the port number.
Press the drop down list below "Security type".
Press None to turn off the function.
Press the required setting to turn on the function.
Press NEXT.
Press the drop down list below "Sync frequency".
Press the required setting.
Press the drop down list below "Sync emails from".
Press the required setting.
Press Notify me when emails arrive to turn the function on or off.
Press Sync contacts from this account to turn the function on or off.
Press Sync calendar from this account to turn the function on or off.
Press Sync emails from this account to turn on the function.
Press NEXT.
Press the field below "Account name (optional)" and key in the required name.
Press the required email account type.
Press Account settings.
Press the required email account.
Press Your name.
Key in the required sender name and press OK.
Press the Home key to return to the home screen.
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To send an email, it needs to be written and sent correctly.
Solution: Write and send email
Slide your finger upwards starting from the bottom of the screen.
Press Gmail.
Slide your finger right starting from the left side of the screen.
Press the drop down list next to the email address.
Press the required email account.
Press the new email icon.
Press To and key in the first letters of the recipient's name.
Press the required contact.
Press Subject and key in the required subject.
Press the text input field and write the text for your email.
Press the attachment icon.
Press Attach file and go to the required file.
Press the required file.
Press the send icon when you've finished your email.
Press the Home key to return to the home screen.
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Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
To send and receive email, your phone needs to be correctly set up for Telstra Mail.
Solution: Set up your phone for Telstra Mail
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Personal (IMAP).
Press the field below "Enter your email address" and key in your Telstra email address.
E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press NEXT.
Press the field below "Password" and key in the password for your Telstra email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below "Username" and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press the field below "Server" and key in imap.telstra.com.
Press the field below "Port" and key in 993.
Press the drop down list below "Security type".
Press SSL/TLS to turn on the function.
Press NEXT.
Press Require sign-in to turn on the function.
Press the field below "Username" and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press the field next to "Password" and key in the password for your Telstra email account.
Press the field below "SMTP server" and key in smtp.telstra.com.
Press the field below "Port" and key in 465.
Press the drop down list below "Security type".
Press SSL/TLS to turn on the function.
Press NEXT.
Press the drop down list below "Sync frequency".
Press the required setting.
Press Notify me when emails arrive to turn the function on or off.
Press Sync emails from this account to turn on the function.
Press NEXT.
Press the field below "Account name (optional)" and key in the required name.
Press the field below "Your name" and key in the required sender name.
Press NEXT.
Press the Home key to return to the home screen.
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To send and receive IMAP email, your phone needs to be correctly set up for email.
Solution: Set up your phone for IMAP email
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Personal (IMAP).
Press the field below "Enter your email address" and key in your email address.
Press NEXT.
Press the field below "Password" and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below "Username" and key in the username for your email account.
Press the field below "Server" and key in the name of your email provider's incoming server.
Press the field below "Port" and key in 143.
Press NEXT.
Press Require sign-in to turn on the function.
Press the field below "Username" and key in the username of your email provider's outgoing server.
Press the field next to "Password" and key in the password for your email provider's outgoing server.
Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
Press the field below "Port" and key in 25.
Press NEXT.
Press the drop down list below "Sync frequency".
Press the required setting.
Press Notify me when emails arrive to turn the function on or off.
Press Sync emails from this account to turn on the function.
Press NEXT.
Press the field below "Account name (optional)" and key in the required name.
Press the field below "Your name" and key in the required sender name.
Press NEXT.
Press the Home key to return to the home screen.
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