Personal Home Support Centre Device Guides Google Pixel XL Messaging & email I can't send and receive picture messages

Google Pixel XL

Android 7.1
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly
Mobile data is turned off

Turn mobile data on or off

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Data usage.
Press Mobile data to turn the function on or off.
Press the Home key to return to the home screen.
  • 1
    Find "Data usage"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Data usage.
  • 2
    Turn mobile data on or off
    • Press Mobile data to turn the function on or off.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No