Personal Home Support Centre Device Guides Huawei P9 Internet & entertainment I can't use one of my apps

Huawei P9

Android 6.0
Back to section Internet & entertainment

I can't use one of my apps

The app is damaged or has not been updated to the newest version.

Uninstall apps

Press Play Store.
Slide your finger right starting from the left side of the screen.
Press My apps & games.
Press the required app.
Press UNINSTALL.
Press the Home key to return to the home screen.
  • 1
    Find "Play Store"
    • Press Play Store.
  • 2
    Uninstall apps
    • Slide your finger right starting from the left side of the screen.
    • Press My apps & games.
    • Press the required app.
    • Press UNINSTALL.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your apps.

No