Personal Home Support Centre Device Guides Huawei P9 Messaging & email I can't send and receive email

Huawei P9

Android 6.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email

Set up your phone for POP3 email

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Email.
Press Email address and key in your email address.
Press Password and key in the password for your email account.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press POP3.
Press the field below
Press the field below
Press the field below
Press the drop down list below
Press Never to keep email on the server when you delete them on your phone.
Press When I delete from Inbox to delete email on the server when you delete them on your phone.
Press Next.
Press the field below
Press the field below
Press Require sign-in to turn on the function.
Press the field below
Press the field next to
Press Next.
Press Sync frequency.
Press the required setting.
Press Notify me when email arrives to turn the function on or off.
Press Sync email from this account to turn on the function.
Press Next.
Press the Home key to return to the home screen.
Press Email.
Press the menu icon.
Press the required email account.
Press Account name.
Key in the required name and press OK.
Press Your name.
Key in the required sender name and press OK.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Email.
  • 3
    Enter email address
    • Press Email address and key in your email address.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
    • Press Next.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 5
    Select account type
    • Press POP3.
  • 6
    Enter username
    • Press the field below "Username" and key in the username for your email account.
  • 7
    Enter incoming server
    • Press the field below "Server" and key in the name of your email provider's incoming server.
  • 8
    Enter incoming port
    • Press the field below "Port" and key in your email provider's incoming port.
  • 9
    Turn deletion of email on server on or off
    • Press the drop down list below "Delete email from server".
    • Press Never to keep email on the server when you delete them on your phone.
    • Press When I delete from Inbox to delete email on the server when you delete them on your phone.
    • Press Next.
  • 10
    Enter outgoing server
    • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
  • 11
    Enter outgoing port
    • Press the field below "Port" and key in your email provider's outgoing port.
  • 12
    Turn on SMTP authentication
    • Press Require sign-in to turn on the function.
    • Press the field below "Username" and key in the username for your email account.
    • Press the field next to "Password" and key in the password for your email account.
    • Press Next.
  • 13
    Select settings for retrieval of new email
    • Press Sync frequency.
    • Press the required setting.
  • 14
    Turn email notifications on or off
    • Press Notify me when email arrives to turn the function on or off.
  • 15
    Turn on email synchronisation
    • Press Sync email from this account to turn on the function.
    • Press Next.
    • Press the Home key to return to the home screen.
  • 16
    Enter email account name
    • Press Email.
    • Press the menu icon.
    • Press the required email account.
    • Press Account name.
    • Key in the required name and press OK.
  • 17
    Key in sender name
    • Press Your name.
    • Key in the required sender name and press OK.
  • 18
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No