Personal Home Support Centre Device Guides Huawei P9 Messaging & email I can't send and receive email

Huawei P9

Android 6.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Exchange.
Press the field below
Press NEXT.
Press the field below
Press NEXT.
Press the field below
Press SELECT and follow the instructions on the screen to install the required certificate.
Press the field below
Press the field below
Press the drop down list below
Press None to turn off the function.
Press the required setting to turn on the function.
Press NEXT.
Press the drop down list below
Press the required setting.
Press the drop down list below
Press the required setting.
Press Notify me when emails arrive to turn the function on or off.
Press the indicator next to
Press the indicator next to
Press NEXT.
Press Activate.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Exchange.
  • 3
    Enter email address
    • Press the field below "Enter your email address" and key in your email address.
    • Press NEXT.
  • 4
    Enter password
    • Press the field below "Password" and key in the password for your email account.
    • Press NEXT.
  • 5
    Enter username
    • Press the field below "USERNAME" and key in the username for your email account.
  • 6
    Turn on SSL encryption
    • Press SELECT and follow the instructions on the screen to install the required certificate.
  • 7
    Enter server address
    • Press the field below "SERVER" and key in the server address.
  • 8
    Enter port number
    • Press the field below "PORT" and key in the port number.
  • 9
    Turn encryption of email on or off
    • Press the drop down list below "SECURITY TYPE".
    • Press None to turn off the function.
    • Press the required setting to turn on the function.
    • Press NEXT.
  • 10
    Select period for email synchronisation
    • Press the drop down list below "Sync frequency".
    • Press the required setting.
  • 11
    Select period for email synchronisation
    • Press the drop down list below "Sync emails from".
    • Press the required setting.
  • 12
    Turn email notifications on or off
    • Press Notify me when emails arrive to turn the function on or off.
  • 13
    Turn contact synchronisation on or off
    • Press the indicator next to "Sync contacts from this account" to turn the function on or off.
  • 14
    Turn calendar synchronisation on or off
    • Press the indicator next to "Sync calendar from this account" to turn the function on or off.
    • Press NEXT.
    • Press Activate.
  • 15
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No