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Help & support guides for your LG G4
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Set up your phone for Exchange email
- Press the menu icon.
- Press E-mail.
- Press Microsoft Exchange.
- Key in your email address.
- Press Password and key in the password for your email account.
- Press NEXT.
- Press the field below "Server address" and key in the server address.
- Press Domain and key in the domain name.
- Press the field below "Port number" and key in the port number.
- Press the field below "Username" and key in the username for your email account.
- Press Use secure connection (SSL) to turn the function on or off.
- Press Add and follow the instructions on the display to install the required certificate.
- Press NEXT.
- Press one of the following data types to turn synchronisation on or off:
- E-mail
- Contacts
- Calendar
- Tasks
- Press Sync schedule.
- Press Push, Manual or the required period.
- Press Email sync period.
- Press the required setting.
- Press NEXT.
- Key in a name for your email account.
- Press DONE.
- Press the home icon to return to the home screen.
Solution: Set up your phone for Telstra Mail
- Press the menu icon.
- Press E-mail.
- Press Other.
- Key in your Telstra email address.
- Press Password and key in the password for your Telstra email account.
- Press MANUAL SETUP.
- Press IMAP4.
- Press NEXT.
- Key in imap.telstra.com
- Press the drop down list below "Security type".
- Press SSL (Accept all certificates).
- Press the field below "Port number" and key in 993
- Press the field below "Username" and key in the username for your Telstra email account.
- Press NEXT.
- Key in smtp.telstra.com
- Press the drop down list below "Security type".
- Press SSL (Accept all certificates).
- Press the field below "Port number" and key in 465
- Press the box next to "Require sign-in" to turn on the function.
- Press the field below "Username" and key in the username for your Telstra email account.
- Press the field below "Password" and key in the password for your Telstra email account.
- Press NEXT.
- Key in a name for your email account
- Press the field below "Your name" and key in the required sender name.
- Press DONE.
- Press the menu icon.
- Press Settings.
- Press the name of the email account you've just set up.
- Press Sync schedule.
- Press Peak time sync.
- Press Manual or the required period.
- Press the required days below "Peak days".
- Press the fields below "Peak time" and follow the instructions on the display to set the required times.
- Press Off-peak time sync.
- Press Manual or the required period.
- Press SAVE.
- Press the home icon to return to the home screen.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
- Press the menu icon.
- Press E-mail.
- Slide your finger right starting from the left edge of the display.
- Press Inbox below the required email account.
- Press the new email icon.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Repeat the procedure to add more recipients.
- Press Subject.
- Key in a subject for the email.
- Press the text input field.
- Write the text for your email.
- Press the attachment icon.
- Press File.
- Go to the required folder.
- Press the required file.
- Press the send icon when you've finished your email.
- Press the home icon to return to the home screen.
Solution: Set up your phone for email
- Press the menu icon.
- Press E-mail.
- Press Other.
- Key in your email address.
- Press Password and key in the password for your email account.
- Press NEXT.
- Press POP3.
- Press NEXT.
- Key in the name of your email provider's incoming server.
- Press the drop down list below "Security type".
- Press Off.
- Press the field below "Port number" and key in 110
- Press the field below "Username" and key in the username for your email account.
- Press NEXT.
- Key in the name of your email provider's outgoing server.
- Press the drop down list below "Security type".
- Press Off.
- Press the field below "Port number" and key in 25
- Press the box next to "Require sign-in" to turn the function on or off.
- If you turn on SMTP authentication:
- Press the field below "Username" and key in your username for your email provider's outgoing server.
- Press the field below "Password" and key in your password for your email provider's outgoing server.
- Press NEXT.
- Key in a name for your email account.
- Press the field below "Your name" and key in the required sender name.
- Press DONE.
- Press the menu icon.
- Press Settings.
- Press the name of the email account you've just set up.
- Press Sync schedule.
- Press Peak time sync.
- Press Manual or the required period.
- Press the required days below "Peak days".
- Press the fields below "Peak time" and follow the instructions on the display to set the required times.
- Press Off-peak time sync.
- Press Manual or the required period.
- Press SAVE.
- Press the home icon to return to the home screen.
