I can't start my phone

Turn use of phone lock code on or off

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Display.
Press Lock screen.
Press Select screen lock.
Press Pattern.
Press the required setting.
Press NEXT.
Slide your finger across the screen to connect at least four points and press NEXT.
Repeat the selected phone lock code and press CONFIRM.
Press NEXT.
Key in a four-digit PIN and press NEXT.
Key in your PIN again and press OK.
Press the required setting.
Press OK.
Press Select screen lock and key in the current phone lock code.
Press None.
Press CHANGE.
Press the Home key to return to the home screen.
  • 1
    Find "Select screen lock"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Display.
    • Press Lock screen.
    • Press Select screen lock.
  • 2
    Create phone lock code using a pattern
    • Press Pattern.
    • Press the required setting.
    • Press NEXT.
    • Slide your finger across the screen to connect at least four points and press NEXT.
    • Repeat the selected phone lock code and press CONFIRM.
  • 3
    Select PIN
    • Press NEXT.
    • Key in a four-digit PIN and press NEXT.
    • Key in your PIN again and press OK.
    • Press the required setting.
    • Press OK.
  • 4
    Turn off use of phone lock code
    • Press Select screen lock and key in the current phone lock code.
    • Press None.
    • Press CHANGE.
  • 5
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.