Personal Home Support Centre Device Guides LG G5 Messaging & email I can't send and receive email

LG G5

Android 6.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press General.
Press Accounts & sync.
Press ADD ACCOUNT.
Press Microsoft Exchange.
Press the field below
Press PASSWORD and key in the password for your email account.
Press NEXT.
Press the field below
Press the field below
Press the field below
Press the field below
Press the indicator next to
If you turn on the function, press Add and follow the instructions on the screen to install the required certificate.
Press NEXT.
Press the indicator next to
Press the indicator next to
Press the indicator next to
Press the drop down list below
Press the required setting.
Press the drop down list below
Press the required setting.
Press NEXT.
Press the field below
Press DONE.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts & sync"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press General.
    • Press Accounts & sync.
  • 2
    Create new email account
    • Press ADD ACCOUNT.
    • Press Microsoft Exchange.
  • 3
    Key in email address and password
    • Press the field below "E-MAIL ADDRESS" and key in your email address.
    • Press PASSWORD and key in the password for your email account.
    • Press NEXT.
  • 4
    Enter server address
    • Press the field below "SERVER ADDRESS" and key in the server address.
  • 5
    Enter domain name
    • Press the field below "DOMAIN" and key in the domain name.
  • 6
    Enter port number
    • Press the field below "PORT NUMBER" and key in the required port number.
  • 7
    Enter username
    • Press the field below "USERNAME" and key in the username for your email account.
  • 8
    Turn SSL encryption on or off
    • Press the indicator next to "Use secure connection (SSL)" to turn the function on or off.
    • If you turn on the function, press Add and follow the instructions on the screen to install the required certificate.
    • Press NEXT.
  • 9
    Turn email notifications on or off
    • Press the indicator next to "E-mail" to turn the function on or off.
  • 10
    Turn contact synchronisation on or off
    • Press the indicator next to "Contacts" to turn the function on or off.
  • 11
    Turn calendar synchronisation on or off
    • Press the indicator next to "Calendar" to turn the function on or off.
  • 12
    Select period for email synchronisation
    • Press the drop down list below "Sync schedule".
    • Press the required setting.
  • 13
    Select period for email synchronisation
    • Press the drop down list below "Email sync period".
    • Press the required setting.
    • Press NEXT.
  • 14
    Enter email account name
    • Press the field below "ACCOUNT NAME" and key in the required name.
  • 15
    Finish setup
    • Press DONE.
  • 16
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No