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Help & support guides for your LG G5
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
To send and receive email using POP3, your phone needs to be correctly set up for email.
Solution: Set up your phone for POP3 email
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press General.
Press Accounts & sync.
Press ADD ACCOUNT.
Press E-mail.
Press Other.
Press the field below "E-MAIL ADDRESS" and key in your email address.
Press the field below "PASSWORD" and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press POP3.
Press NEXT.
Press the field below "POP3 SERVER" and key in the name of your email provider's incoming server.
Press the field below "PORT NUMBER" and key 110.
Press the field below "USERNAME" and key in the username for your email account.
Press DELETE FROM SERVER.
Press Never to keep email on the server when you delete them on your phone.
Press When I delete from trash box to delete email on the server when you delete them on your phone.
Press NEXT.
Press the field below "SMTP SERVER" and key in the name of your email provider's outgoing server.
Press the field below "PORT NUMBER" and key 25.
Press the indicator next to "Sign-in required" to turn on the function.
Press the field below "USERNAME" and key in the username for your email account.
Press the field below "PASSWORD" and key in the password for your email account.
Press NEXT.
Press the field below "ACCOUNT NAME" and key in the required name.
Press the field below "YOUR NAME" and key in the required sender name.
Press DONE.
Press the Home key to return to the home screen.
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To send and receive email using Exchange, your phone needs to be correctly set up for Exchange email.
Solution: Set up your phone for Exchange email
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press General.
Press Accounts & sync.
Press ADD ACCOUNT.
Press Microsoft Exchange.
Press the field below "E-MAIL ADDRESS" and key in your email address.
Press PASSWORD and key in the password for your email account.
Press NEXT.
Press the field below "SERVER ADDRESS" and key in the server address.
Press the field below "DOMAIN" and key in the domain name.
Press the field below "PORT NUMBER" and key in the required port number.
Press the field below "USERNAME" and key in the username for your email account.
Press the indicator next to "Use secure connection (SSL)" to turn the function on or off.
If you turn on the function, press Add and follow the instructions on the screen to install the required certificate.
Press NEXT.
Press the indicator next to "E-mail" to turn the function on or off.
Press the indicator next to "Contacts" to turn the function on or off.
Press the indicator next to "Calendar" to turn the function on or off.
Press the drop down list below "Sync schedule".
Press the required setting.
Press the drop down list below "Email sync period".
Press the required setting.
Press NEXT.
Press the field below "ACCOUNT NAME" and key in the required name.
Press DONE.
Press the Home key to return to the home screen.
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To send an email, it needs to be written and sent correctly.
Solution: Write and send email
Press LG.
Press E-mail.
Slide your finger right starting from the left side of the screen.
Press the inbox below the required email account.
Press the new email icon.
Press the search field and key in the first letters of the recipient's name.
Press the required contact.
Press Subject and key in the required subject.
Press the attachment icon.
Press the required category.
Slide your finger right starting from the left side of the screen.
Press Images and go to the required file.
Press the required file.
Press the send icon when you've finished your email.
Press the Home key to return to the home screen.
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To send and receive email, your phone needs to be correctly set up for Telstra Mail.
Solution: Set up your phone for Telstra Mail
Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press General.
Press Accounts & sync.
Press ADD ACCOUNT.
Press E-mail.
Press Other.
Press the field below "E-MAIL ADDRESS" and key in your Telstra email address.
E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press the field below "PASSWORD" and key in the password for your Telstra email account.
Press MANUAL SETUP.
Press IMAP4.
Press NEXT.
Press the field below "IMAP4 SERVER" and key imap.telstra.com.
Press the drop down list below "SECURITY TYPE".
Press SSL (Accept all certificates) to turn on the function.
Press the field below "PORT NUMBER" and key 993.
Press the field below "USERNAME" and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press NEXT.
Press the field below "SMTP SERVER" and key smtp.telstra.com.
Press the drop down list below "SECURITY TYPE".
Press SSL (Accept all certificates) to turn on the function.
Press the field below "PORT NUMBER" and key 465.
Press the indicator next to "Sign-in required" to turn on the function.
Press the field below "USERNAME" and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press the field below "PASSWORD" and key in the password for your Telstra email account.
Press NEXT.
Press the field below "ACCOUNT NAME" and key in the required name.
Press the field below "YOUR NAME" and key in the required sender name.
Press DONE.
Press the Home key to return to the home screen.
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