I can't start my phone

Turn use of phone lock code on or off

Press Settings.
Press Display.
Press Lock screen.
Press Select screen lock.
Press Pattern.
Slide your finger across the screen to connect at least four points and press NEXT.
Repeat the selected phone lock code and press CONFIRM.
Press Select screen lock and key in the current phone lock code.
Press None.
Press REMOVE.
Press the Home key to return to the home screen.
  • 1
    Find "Lock screen"
    • Press Settings.
    • Press Display.
    • Press Lock screen.
  • 2
    Create phone lock code using a pattern
    • Press Select screen lock.
    • Press Pattern.
    • Slide your finger across the screen to connect at least four points and press NEXT.
    • Repeat the selected phone lock code and press CONFIRM.
  • 3
    Turn off use of phone lock code
    • Press Select screen lock and key in the current phone lock code.
    • Press None.
    • Press REMOVE.
  • 4
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.