LG Nexus 5
Choose another device
Browse via device topic
Help & support guides for your LG Nexus 5
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Press the menu icon.
Press Email.
Press the name of the email account.
Press the required email account.
Press the new email icon.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject.
Key in a subject for the email.
Press Compose email.
Write the text for your email.
Press the menu icon.
Press Attach picture or Attach video.
Go to the required folder.
Press the required file.
Press the send icon when you've finished your email.
Press the home icon to return to the home screen.
Step 1 of -
Step 1 of -
Solution: Set up your phone for email
Press the menu icon.
Press Email.
Press Email address and key in your email address.
Press Password and key in the password for your email account.
Press Next.
Press POP3.
Press the field below "Username" and key in the username for your email account.
Press the field below "Server" and key in the name or the IP address of your email provider's incoming server.
Press the field below "Port" and key in 110
Press the drop down list below "Security type".
Press None.
Press the drop down list below "Delete email from server".
Press Never or When I delete from Inbox.
Press Next.
Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server.
Press the field below "Port" and key in 25
Press the drop down list below "Security type".
Press None.
Press Require sign-in to turn the function on or off.
If you turn on SMTP authentication:
Press the field below "Username" and key in your username for your email provider's outgoing server.
Press the field below "Password" and key in your password for your email provider's outgoing server.
Press Next.
Press the drop down list below "Inbox checking frequency".
Press Never or the required period.
Press Next.
Press the field below "Give this account a name (optional)" and key in the required name.
Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.
Press Next.
Wait while your phone retrieves new email.
Press the home icon to return to the home screen.
Step 1 of -
Step 1 of -
Solution: Set up your phone for Exchange email
Press the menu icon.
Press Email.
Press Email address and key in your email address.
Press Password and key in your password.
Press Next.
Press Exchange.
Press the field below "Username" and key in your username.
Press the field below "Server" and key in the server address.
Press the drop down list below "Security type".
Press the required setting.
Press Next.
Press the drop down list below "Inbox checking frequency".
Press Automatic (Push), Never or the required interval.
Press the drop down list below "Days to sync".
Press the required setting.
Press one of the following data types to turn synchronisation on or off:
Sync contacts from this account
Sync calendar from this account
Sync emails from this account
Press Next.
Press the field below "Give this account a name (optional)" and key in the required name.
Press Next.
Press the home icon to return to the home screen.
Step 1 of -
Step 1 of -
Solution: Set up your phone for Telstra Mail
Press the menu icon.
Press Email.
Key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Manual setup.
Press IMAP.
Press the field below "Username" and key in the username for your Telstra email account.
Press the field below "Server" and key in imap.telstra.com
Press the field below "Port" and key in 993
Press the drop down list below "Security type".
Press SSL/TLS (Accept all certificates).
Press Next.
Press the field below "SMTP server" and key in smtp.telstra.com
Press the field below "Port" and key in 465
Press the drop down list below "Security type".
Press SSL/TLS (Accept all certificates).
Press Require sign-in until the display tells you that the function is turned on.
Press the field below "Username" and key in the username for your Telstra email account.
Press the field below "Password" and key in the password for your Telstra email account.
Press Next.
Press the drop down list below "Inbox checking frequency".
Press Never or the required period.
Press Notify me when emails arrive to turn the function on or off.
Press Sync emails from this account to turn the function on or off.
Press Automatically download attachments when connected to Wi-Fi to turn the function on or off.
Press Next.
Key in a name for your email account.
Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.
Press Next.
Wait while your phone retrieves new email.
Press the home icon to return to the home screen.
Step 1 of -
Step 1 of -