Personal Home Support Centre Device Guides Motorola Moto G7 POWER Messaging & email I can't send and receive picture messages

Motorola Moto G7 POWER

Android 9.0
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly

Write and send picture messages

Press the message icon.
Press Start chat.
Press the field next to
Press the required contact.
Press the text input field and write the text for your picture message.
Press the camera icon.
Press Gallery and go to the required folder.
Press the required picture.
Press the send icon when you've finished your picture message.
Press the Home key to return to the home screen.
  • 1
    Find "Start chat"
    • Press the message icon.
    • Press Start chat.
  • 2
    Select recipient
    • Press the field next to "To" and key in the first letters of the recipient's name.
    • Press the required contact.
  • 3
    Write text
    • Press the text input field and write the text for your picture message.
  • 4
    Insert picture
    • Press the camera icon.
    • Press Gallery and go to the required folder.
    • Press the required picture.
  • 5
    Send picture message
    • Press the send icon when you've finished your picture message.
  • 6
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Mobile data is turned off
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No