Motorola Razr 40

Android 13

Search for a topic or a problem

Back to section Getting started

I can't start my phone

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Security and privacy.

Press Device lock.

Press Fingerprint.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Press the required setting.

Press Done.

Press Setup.

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press Done.

Press the Return key.

Press Screen lock and key in the additional phone lock code you created earlier.

Press None.

Press Delete.

Press the Home key to return to the home screen.

1
Find "Device lock"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Security and privacy.
- Press Device lock.
2
Create phone lock code using a fingerprint
- Press Fingerprint.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Press the required setting.
- Press Done.
- Press Setup.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press Done.
- Press the Return key.
3
Turn off use of phone lock code
- Press Screen lock and key in the additional phone lock code you created earlier.
- Press None.
- Press Delete.
4
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

The phone lock code is turned on

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Security and privacy.

Press Device lock.

Press Fingerprint.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Press the required setting.

Press Done.

Press Setup.

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press Done.

Press the Return key.

Press Screen lock and key in the additional phone lock code you created earlier.

Press None.

Press Delete.

Press the Home key to return to the home screen.

1
Find "Device lock"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Security and privacy.
- Press Device lock.
2
Create phone lock code using a fingerprint
- Press Fingerprint.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Press the required setting.
- Press Done.
- Press Setup.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press Done.
- Press the Return key.
3
Turn off use of phone lock code
- Press Screen lock and key in the additional phone lock code you created earlier.
- Press None.
- Press Delete.
4
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

Your phone is locked to Telstra

The SIM is faulty

Your SIM has been permanently blocked

The entered PIN is incorrect

Your phone is network locked to another operator

You're asked to key in the PUK