Nokia Lumia 1020
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Help & support guides for your Nokia Lumia 1020
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Press the required email account.
Press the new email icon.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject and key in a subject for the email.
Press the text input field and write the required text.
Press the attachment icon.
Go to the required folder.
Press the required picture.
Press the confirm icon.
Press the send icon when you've finished your email.
Press the Home key to return to the home screen.
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Solution: Set up your phone for email
Slide your finger left across the display to open the main menu.
Press Settings.
Press email+accounts.
Press add an account.
Press the required provider or advanced setup.
Press the field below "Email address" and key in your email address.
Press the field below "Password" and key in the password for your email account.
Press next.
Press Internet email.
Press the field below "Account name" and key in the required name.
Press the field below "Your name" and key in the required sender name.
Press the field below "Incoming email server" and key in the name of your email provider's incoming server.
Press the field below "Account type".
Press POP3.
Press the field below "Username" and key in the username for your email account.
Press the field below "Outgoing (SMTP) email server" and key in the name of your email provider's outgoing server.
Press Outgoing server requires authentication to turn the function on or off.
If you turn on SMTP authentication:
Follow the instructions on the display to use the username and password for your email account.
Press advanced settings.
Press Require SSL for incoming email and Require SSL for outgoing email until the function is turned off.
Press the field below "Download new content".
Press the required interval or manually.
Press the field below "Download email from".
Press the required period or any time.
Press sign in.
Press the Home key to return to the home screen.
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Solution: Set up your phone for Exchange email
Slide your finger left across the display to open the main menu.
Press Settings.
Press email+accounts.
Press add an account.
Press advanced setup.
Press the field below "Email address" and key in your email address.
Press the field below "Password" and key in the password for your email account.
Press next.
Press Exchange ActiveSync.
Press the field below "Username" and key in the username for your email account.
Press the field below "Domain" and key in the domain name.
Press the field below "Server" and key in the server address.
Press Server requires encrypted (SSL) connection to turn the function on or off.
Press the field below "Account name" and key in the required name.
Press the field below "Download new content".
Press the required interval or manually.
Press the field below "Download email from".
Press the required period or any time.
Press one of the following data types to turn synchronisation on or off:
Contacts
Calendar
Tasks
Press sign in.
Press the Home key to return to the home screen.
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Solution: Set up your phone for Telstra Mail
Slide your finger left on the display.
Press Settings.
Press email+accounts.
Press add an account.
Press advanced setup.
Press the field below "Email address" and key in your Telstra email address.
Press the field below "Password" and key in the password for your Telstra email account.
Press next.
Press Internet email.
Press the field below "Account name" and key in the required name.
Press the field below "Your name" and key in the required sender name.
Press the field below "Incoming email server" and key in imap.telstra.com
Press the field below "Account type".
Press IMAP4.
Press the field below "Username" and key in the username for your Telstra email account.
Press the field below "Outgoing (SMTP) email server" and key in smtp.telstra.com
Press Outgoing server requires authentication to turn on the function.
Press Use the same username and password for sending email to use the username and password for your Telstra email account.
Press advanced settings.
Press Require SSL for incoming email and Require SSL for outgoing email until the function is turned on.
Press the field below "Download new content".
Press the required interval or manually.
Press the field below "Download email from".
Press the required period or any time.
Press sign in.
Press the Home key to return to the home screen.
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