Nokia Lumia 1020
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Help & support guides for your Nokia Lumia 1020
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
- Press the required email account.
- Press the new email icon.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Repeat the procedure to add more recipients.
- Press Subject and key in a subject for the email.
- Press the text input field and write the required text.
- Press the attachment icon.
- Go to the required folder.
- Press the required picture.
- Press the confirm icon.
- Press the send icon when you've finished your email.
- Press the Home key to return to the home screen.
Solution: Set up your phone for email
1. Find "email+accounts"
Slide your finger left across the display to open the main menu.
- Slide your finger left across the display to open the main menu.
- Press Settings.
- Press email+accounts.
- Press add an account.
- Press the required provider or advanced setup.
- Press the field below "Email address" and key in your email address.
- Press the field below "Password" and key in the password for your email account.
- Press next.
- Press Internet email.
- Press the field below "Account name" and key in the required name.
- Press the field below "Your name" and key in the required sender name.
- Press the field below "Incoming email server" and key in the name of your email provider's incoming server.
- Press the field below "Account type".
- Press POP3.
- Press the field below "Username" and key in the username for your email account.
- Press the field below "Outgoing (SMTP) email server" and key in the name of your email provider's outgoing server.
- Press Outgoing server requires authentication to turn the function on or off.
- If you turn on SMTP authentication:
- Follow the instructions on the display to use the username and password for your email account.
- Press advanced settings.
- Press Require SSL for incoming email and Require SSL for outgoing email until the function is turned off.
- Press the field below "Download new content".
- Press the required interval or manually.
- Press the field below "Download email from".
- Press the required period or any time.
- Press sign in.
- Press the Home key to return to the home screen.
Solution: Set up your phone for Exchange email
1. Find "email+accounts"
Slide your finger left across the display to open the main menu.
- Slide your finger left across the display to open the main menu.
- Press Settings.
- Press email+accounts.
- Press add an account.
- Press advanced setup.
- Press the field below "Email address" and key in your email address.
- Press the field below "Password" and key in the password for your email account.
- Press next.
- Press Exchange ActiveSync.
- Press the field below "Username" and key in the username for your email account.
- Press the field below "Domain" and key in the domain name.
- Press the field below "Server" and key in the server address.
- Press Server requires encrypted (SSL) connection to turn the function on or off.
- Press the field below "Account name" and key in the required name.
- Press the field below "Download new content".
- Press the required interval or manually.
- Press the field below "Download email from".
- Press the required period or any time.
- Press one of the following data types to turn synchronisation on or off:
- Email
- Contacts
- Calendar
- Tasks
- Press sign in.
- Press the Home key to return to the home screen.
Solution: Set up your phone for Telstra Mail
- Slide your finger left on the display.
- Press Settings.
- Press email+accounts.
- Press add an account.
- Press advanced setup.
- Press the field below "Email address" and key in your Telstra email address.
- Press the field below "Password" and key in the password for your Telstra email account.
- Press next.
- Press Internet email.
- Press the field below "Account name" and key in the required name.
- Press the field below "Your name" and key in the required sender name.
- Press the field below "Incoming email server" and key in imap.telstra.com
- Press the field below "Account type".
- Press IMAP4.
- Press the field below "Username" and key in the username for your Telstra email account.
- Press the field below "Outgoing (SMTP) email server" and key in smtp.telstra.com
- Press Outgoing server requires authentication to turn on the function.
- Press Use the same username and password for sending email to use the username and password for your Telstra email account.
- Press advanced settings.
- Press Require SSL for incoming email and Require SSL for outgoing email until the function is turned on.
- Press the field below "Download new content".
- Press the required interval or manually.
- Press the field below "Download email from".
- Press the required period or any time.
- Press sign in.
- Press the Home key to return to the home screen.