Nokia Lumia 1020

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I can't use my phone's internet connection

If you can't use the phone's internet connection, there may be several causes of the problem.

The network coverage may differ from area to area. In certain areas it may be so low that it's not possible to access the internet, or your surroundings could cause signal interference.

If you are trying to access the internet using a Wi-Fi network, you need to be connected to a Wi-Fi network.

To use the phone's internet connection when abroad, data roaming needs to be turned on.

Some Wi-Fi networks require you to log on via a web page.

If you've set your phone to use a specific network, it can't get a network connection if the selected network is out of range.

When flight mode is turned on, all wireless connections on the phone are turned off, including the connection to the mobile network.

To use the phone's internet connection, mobile data needs to be turned on.

Several functions on the phone require an internet connection, e.g. when you use the internet browser, send email and install apps.

To access the internet using a Wi-Fi network, you need to turn on Wi-Fi on your phone.

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