Nokia Lumia 635

Choose another device
Search suggestions will appear below the field as you type
Image 1: Nokia Lumia 635
Slide 1 is active

Browse via device topic

Basic functions and settings

I can't turn on my phoneNo ring tone is heard on incoming callsNo message tone is heard on incoming messagesThe touch screen on my phone isn't respondingMy phone is running slowMy phone's battery life is short

Calls and MessageBank®

I can't make voice callsI can't receive any voice callsI can't receive messages on my MessageBank®I can't check my MessageBank®

Email, text and picture messaging

I can't send and receive text messagesI can't send and receive picture messagesI can't send and receive email

Entertainment and internet

I can't use GPS navigationI can't use my phone's internet connectionI can't take pictures with the cameraI can't play musicI can't install an appI can't use one of my apps

Connectivity

I can't use my phone as a Wi-Fi hotspotI can't connect to another Bluetooth deviceA Bluetooth device can't connect to my phoneI can't use Wi-Fi

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra