Nokia Lumia 635

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I can't install an app

If you can't install an app on your phone, there may be several causes of the problem.

Solution: Install and use apps from Windows Phone Store

Press Store.

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Solution: Log on to Windows Phone Store from a computer and update your payment information.

Solution: Activate Microsoft account on phone

Slide your finger down the display starting from the top edge of your phone.

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Solution: Uninstall apps

Slide your finger left on the display to open the main menu.

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