Nokia Lumia 635
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Help & support guides for your Nokia Lumia 635
I can't use my phone's internet connection
If you can't use the phone's internet connection, there may be several causes of the problem.
Solution: Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.
If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.
Solution: Connect to Wi-Fi network
Slide your finger down the display starting from the top edge of your phone.
Press the Wi-Fi icon.
Press the indicator next to "WiFi networking" until the function is turned on.
A list of Wi-Fi networks within range is displayed.
Press the required Wi-Fi network.
Follow the instructions on the display to key in security settings, if required, and press done.
Press the home icon to return to the home screen.
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Solution: Turn data roaming on or off
Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.
Press mobile+SIM.
Press the field below "Data roaming options".
Press roam or don't roam.
Press the home icon to return to the home screen.
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Solution: Open the browser on your phone and try loading a web page. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on.
If you can't log on to the Wi-Fi network, turn off Wi-Fi on your phone and connect to the internet using the mobile network.
Solution: Select network
Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.
Press mobile+SIM.
Press SIM settings.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Press the field below "Network selection".
Press search for networks.
Your phone searches for networks within range.
Press the required network.
The display will tell you if you have access to the network you've chosen.
Press the field below "Network selection".
Press automatic.
Wait while your phone finds the network.
Press the home icon to return to the home screen.
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Solution: Turn flight mode on or off
Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.
Press flight mode.
Press the indicator next to "Status" to turn the function on or off.
Press the home icon to return to the home screen.
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Solution: Turn mobile data on or off
Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.
Press mobile+SIM.
Press the indicator next to "Data connection" to turn the function on or off.
Press the home icon to return to the home screen.
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Solution: Set up your phone for internet
Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.
Press mobile+SIM.
Press SIM settings.
Press add Internet APN.
Press the field below "APN" and key in telstra.wap
Press the save icon.
Press the home icon to return to the home screen.
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Solution: Turn Wi-Fi on or off
Slide your finger down the display starting from the top edge of your phone.
Press the Wi-Fi icon.
Press the indicator next to "WiFi networking" to turn the function on or off.
Press the home icon to return to the home screen.
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