Reset network settings
If you have problems using network configurations on your phone, such as mobile data, Wi-Fi or Bluetooth, resetting the network settings may help.
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1Find "Reset phone"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Additional Settings.
- Press Back up and reset.
- Press Reset phone.
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2Reset network settings
- Press Reset network settings.
- Press Reset network settings.
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Please note that all saved APN, Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
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3Return to the home screen
- Press the Home key to return to the home screen.