I can't start my phone
Turn use of phone lock code on or off
-
1Find "Fingerprint, Face & Passcode"
- Press Settings.
- Press Fingerprint, Face & Passcode.
-
2Create phone lock code using a fingerprint
- Press Add a Fingerprint.
- Follow the instructions on the screen to create an additional phone lock code.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press Continue.
-
3Turn off use of phone lock code
- Press Turn off Passcode and key in the current phone lock code.
- Press Close to turn off the function.
-
4Return to the home screen
- Press the Home key to return to the home screen.
Can you turn on your phone?
It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.