Your phone doesn't turn on correctly

I can't turn on my phone

1
Turn on your phone
- Press and hold On/Off until your phone is turned on.
2
Enter your PIN
- Slide your finger upwards on the screen.
- If you're asked to key in your PIN, do so and press Done.
  If the wrong PIN is entered three times in a row, your SIM is blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If the wrong PUK is entered ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
3
Turn off your phone
- Press and hold On/Off.
- Press and drag the power off icon downwards.

Did this solve your problem?

1
Turn on your phone
- Press and hold On/Off until your phone is turned on.
2
Enter your PIN
- Slide your finger upwards on the screen.
- If you're asked to key in your PIN, do so and press Done.
  If the wrong PIN is entered three times in a row, your SIM is blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If the wrong PUK is entered ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
3
Turn off your phone
- Press and hold On/Off.
- Press and drag the power off icon downwards.

Did this solve your problem?