Personal Home Support Centre Device Guides Samsung Galaxy A5 (2016) Messaging & email I can't send and receive email

Samsung Galaxy A5 (2016)

Android 5.1.1
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Email.
Press Email address and key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press NEXT.
Press IMAP ACCOUNT.
Press the field below
Press the field below
imap.telstra.com
Press the drop down list below
Press TLS to turn on the function.
Press the field below
993
Press NEXT.
Press the field below
smtp.telstra.com
Press the drop down list below
Press SSL to turn on the function.
Press the field below
465
Press Require sign-in to turn on the function.
Press the field below
Press the field below
Press NEXT.
Press the Home key to return to the home screen.
Press Apps.
Press Email.
Press MORE.
Press Settings.
Press the required account.
Press the indicator next to
Press Account name.
Key in the required name and press OK.
Press Your name.
Key in the required sender name and press OK.
Press Sync schedule.
Press Set sync schedule.
Press the required setting.
Press the Return key.
Press Notifications.
Press the required email account.
Press the indicator to turn the function on or off.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Email.
  • 3
    Enter email address
    • Press Email address and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 4
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press NEXT.
  • 5
    Select server type
    • Press IMAP ACCOUNT.
  • 6
    Enter username
    • Press the field below "User name" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 7
    Enter incoming server
    • Press the field below "IMAP server" and key in imap.telstra.com.
  • 8
    Turn on encryption of incoming email
    • Press the drop down list below "Security type".
    • Press TLS to turn on the function.
  • 9
    Enter incoming port
    • Press the field below "Port" and key in 993.
    • Press NEXT.
  • 10
    Enter outgoing server
    • Press the field below "SMTP server" and key in smtp.telstra.com.
  • 11
    Turn on encryption of outgoing email
    • Press the drop down list below "Security type".
    • Press SSL to turn on the function.
  • 12
    Enter outgoing port
    • Press the field below "Port" and key in 465.
  • 13
    Turn on SMTP authentication
    • Press Require sign-in to turn on the function.
    • Press the field below "User name" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the field below "Password" and key in the password for your Telstra email account.
    • Press NEXT.
  • 14
    Return to the home screen
    • Press the Home key to return to the home screen.
  • 15
    Find "Settings"
    • Press Apps.
    • Press Email.
    • Press MORE.
    • Press Settings.
  • 16
    Turn on email synchronisation
    • Press the required account.
    • Press the indicator next to "Sync account" to turn on the function.
  • 17
    Enter email account name
    • Press Account name.
    • Key in the required name and press OK.
  • 18
    Key in sender name
    • Press Your name.
    • Key in the required sender name and press OK.
  • 19
    Select settings for retrieval of new email
    • Press Sync schedule.
    • Press Set sync schedule.
    • Press the required setting.
    • Press the Return key.
  • 20
    Turn email notifications on or off
    • Press Notifications.
    • Press the required email account.
    • Press the indicator to turn the function on or off.
  • 21
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No