Personal Home Support Centre Device Guides Samsung Galaxy A70 Messaging & email I can't send and receive email

Samsung Galaxy A70

Android 9.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail
Your phone hasn't been correctly set up for IMAP email

Set up your phone for IMAP email

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts and backup.
Press Accounts.
Press Add account.
Press Email.
Press Other.
Press Email address and key in your email address.
Press Password and key in the password for your email account.
Press Sign in.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press IMAP account.
Press the field below
Press the field below
Press the field below
143
Press the field below
Press the field below
25
Press the indicator next to
Press the username field and key in the username for your email provider's outgoing server.
Press the password field and key in the password for your email provider's outgoing server.
Press Sign in.
Press the Home key to return to the home screen.
Slide your finger upwards on the screen.
Press Samsung.
Press Email.
Slide your finger right starting from the left side of the screen.
Press the settings icon.
Press Notifications.
Press the indicator next to
Press the Return key.
Press the required account.
Press the indicator next to
Press Account name.
Key in the required name and press Done.
Press Your name.
Key in the required sender name and press Done.
Press Email sync schedule.
Press Set sync schedule.
Press the required setting.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts and backup.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Email.
    • Press Other.
  • 3
    Enter email address
    • Press Email address and key in your email address.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
    • Press Sign in.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 5
    Select server type
    • Press IMAP account.
  • 6
    Enter username
    • Press the field below "Username" and key in the username for your email account.
  • 7
    Enter incoming server
    • Press the field below "IMAP server" and key in the name of your email provider's incoming server.
  • 8
    Enter incoming port
    • Press the field below "Port" and key in 143.
  • 9
    Enter outgoing server
    • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
  • 10
    Enter outgoing port
    • Press the field below "Port" and key in 25.
  • 11
    Turn on SMTP authentication
    • Press the indicator next to "Require authentication to send emails" to turn on the function.
    • Press the username field and key in the username for your email provider's outgoing server.
    • Press the password field and key in the password for your email provider's outgoing server.
    • Press Sign in.
  • 12
    Return to the home screen
    • Press the Home key to return to the home screen.
  • 13
    Find "Email"
    • Slide your finger upwards on the screen.
    • Press Samsung.
    • Press Email.
  • 14
    Turn email notifications on or off
    • Slide your finger right starting from the left side of the screen.
    • Press the settings icon.
    • Press Notifications.
    • Press the indicator next to "Show notifications" below the required email account to turn the function on or off.
    • Press the Return key.
  • 15
    Turn on email synchronisation
    • Press the required account.
    • Press the indicator next to "Sync account" to turn on the function.
  • 16
    Enter email account name
    • Press Account name.
    • Key in the required name and press Done.
  • 17
    Key in sender name
    • Press Your name.
    • Key in the required sender name and press Done.
  • 18
    Select settings for retrieval of new email
    • Press Email sync schedule.
    • Press Set sync schedule.
    • Press the required setting.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No