Help & support guides for your Samsung Galaxy A90 5G
I can't use Wi-Fi
If you can't use Wi-Fi on your phone, there may be several causes of the problem.
To use Wi-Fi, you need to be in an area with available Wi-Fi networks.
Solution: Find a place with available Wi-Fi networks and try establishing a connection again.
To use Wi-Fi, you need to be connected to a Wi-Fi network.
Solution: Connect to a Wi-Fi network
Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Connections.
Press Wi-Fi.
Press the indicator to turn on the function.
Press the required Wi-Fi network.
Key in the password for the Wi-Fi network and press Connect.
If the Wi-Fi network is password protected, a lock icon is displayed next to the name of the Wi-Fi network. You can get the password from the network provider or administrator.
Press the Home key to return to the home screen.
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Some Wi-Fi networks require you to log on via a web page.
Solution: Open the internet browser on your phone and try loading a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.
If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or that you don't have the correct connection credentials.
Solution: Contact the administrator of the Wi-Fi network to obtain the correct connection settings.