I can't use my phone's internet connection
- Not adequate network coverage
- No connection to a Wi-Fi network is established
- Data roaming is turned off
- The phone is connected to a Wi-Fi network, but you're not logged on
- The selected network is out of range
- Flight mode is turned on
- Mobile data is turned off
- Your phone has not been correctly set up for internet
- Wi-Fi is turned off
- Solved Not solved
Not adequate network coverageCheck our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.
If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.
No connection to a Wi-Fi network is established
Connect to Wi-Fi network.
Data roaming is turned off
Turn on data roaming.Please note that you may induce additional costs by turning on data roaming on your phone.
The phone is connected to a Wi-Fi network, but you're not logged onOpen the browser on your phone and try loading a web page. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on.
If you can't log on to the Wi-Fi network, turn off Wi-Fi on your phone and connect to the internet using the mobile network.
The selected network is out of range
Turn on automatic network selection.
Your phone has not been correctly set up for internet
Set up your phone for internet.
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