Samsung Galaxy Ace Plus
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Help & support guides for your Samsung Galaxy Ace Plus
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Press the menu icon.
Press Email.
Press the name of the email account.
Press the required email account.
Press the new email icon.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject and key in a subject for the email message.
Press the text input field and write the required text.
Press Attach.
Press My Files.
Go to the required folder.
Press the field next to the required file to select the file.
Press OK.
Press Send when you've finished your email.
Press the Home key to return to the home screen.
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Solution: Set up your phone for email
Press the menu icon.
Press Email.
Key in your email address.
Press Password and key in the password for your email account.
Press Next.
Press POP3 account.
Key in the username for your email account.
Press the field below "POP3 server" and key in the name of your email provider's incoming server.
Press the drop down list below "Security type".
Press None.
Press the field below "Port" and key in 110
Press the drop down list below "Delete email from server".
Press Never or When I delete from Inbox.
Press Next.
Key in the name of your email provider's outgoing server.
Press the drop down list below "Security type".
Press None.
Press the field below "Port" and key in 25
Press Require sign-in to turn the function on or off.
If you turn on SMTP authentication:
Press the field below "User name" and key in your username for your email provider's outgoing server.
Press the field below "Password" and key in your password for your email provider's outgoing server.
Press Next.
Press the drop down list below "Email check frequency".
Press Never or the required period.
Press Notify me when email arrives to turn the function on or off.
Press Next.
Key in a name for your email account
Press the field below "Your name (Displayed on outgoing messages)" and key in the required sender name.
Press Done.
Wait while your phone retrieves new email.
Press the Home key to return to the home screen.
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Solution: Set up your phone for Exchange email
Press the menu icon.
Press Email.
Key in your email address.
Press Password and key in your password.
Press Next.
Press Microsoft Exchange ActiveSync.
Press the drop down list below "Peak schedule".
Press Push, Manual or the required interval.
Press the drop down list below "Off-peak schedule".
Press Push, Manual or the required interval.
Press the drop down list below "Period to sync email".
Press the required setting.
Press the drop down list below "Emails retrieval size".
Press the required setting.
Press the drop down list below "Period to sync Calendar".
Press the required setting.
Press Notify me when email arrives to turn the function on or off.
Press one of the following data types to turn synchronisation on or off:
Sync Contacts
Sync Calendar
Sync SMS
Press Next.
Key in a name for your email account
Press Done.
Press the Home key to return to the home screen.
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Solution: Set up your phone for Telstra Mail
Press the menu icon.
Press Email.
Key in your Telstra email address.
Press Password and key in the password for your email account.
Press Manual setup.
Press IMAP account.
Key in the username for your Telstra email account.
Press the field below "IMAP server" and key in imap.telstra.com
Press the drop down list below "Security type".
Press SSL (Accept all certificates).
Press the field below "Port" and key in 993
Press Next.
Key in smtp.telstra.com
Press the drop down list below "Security type".
Press SSL (Accept all certificates).
Press the field below "Port" and key in 465
Press Require sign-in to turn on the function.
Press the field below "User name" and key in the username for your Telstra email account.
Press the field below "Password" and key in the password for your Telstra email account.
Press Next.
Press the drop down list below "Email check frequency".
Press Never or the required period.
Press Notify me when email arrives to turn the function on or off.
Press Next.
Key in a name for your email account.
Press the field below "Your name (Displayed on outgoing messages)" and key in the required sender name.
Press Done.
Wait while your phone retrieves new email.
Press the Home key to return to the home screen.
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