Personal Home Support Centre Device Guides Samsung Galaxy J3 Calls, contacts & calendar I can't make video calls

Samsung Galaxy J3

Android 5.1.1
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I can't make video calls

Video calls are not supported by the network
The phone is set to use the wrong network mode
The recipient's network doesn't support video calls

Make a voice call to the recipient. If you need further assistance, please contact us.

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The video call is made incorrectly