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Samsung Galaxy Note 3
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Help & support guides for your Samsung Galaxy Note 3
Getting started
Basic functions
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Troubleshooting
Troubleshooting
Basic functions and settings
I can't turn on my phone
No ring tone is heard on incoming calls
No message tone is heard on incoming messages
The touch screen on my phone isn't responding
My phone is running slow
My phone's battery life is short
Calls and MessageBank®
I can't make voice calls
I can't receive any voice calls
I can't make video calls
I can't receive messages on my MessageBank®
I can't check my MessageBank®
Email, text and picture messaging
I can't send and receive text messages
I can't send and receive picture messages
I can't send and receive email
Entertainment and internet
I can't use GPS navigation
I can't use my phone's internet connection
I can't take pictures with the camera
I can't play music
I can't install an app
I can't use one of my apps
Connectivity
I can't use my phone as a Wi-Fi hotspot
I can't use tethering
I can't connect to another Bluetooth device
A Bluetooth device can't connect to my phone
I can't use Wi-Fi
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