Samsung Galaxy Note 4

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I can't make video calls

If you have problems making video calls, there may be several causes of the problem.

Solution: Select network mode

Slide your finger down the display starting from the top edge of your phone.

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Solution: Make a voice call to the recipient. If you need further assistance, please contact us.

Solution: Try making a video call later when you're in an area with better network coverage.

Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.

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