Samsung Galaxy Note 4
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Help & support guides for your Samsung Galaxy Note 4
I can't send and receive picture messages
If you can't send and receive picture messages, there may be several causes of the problem.
Solution: Write and send picture messages
- Press Messages.
- Press the new message icon.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Press Enter message.
- Write the text for your picture message.
- Press the attachment icon.
- Select one of the following options:
- Insert picture, go to 5a.
- Insert video clip, go to 5b.
- Insert audio file, go to 5c.
- Press Image.
- Go to the required folder.
- Press the required picture to select it.
- Press Done.
- Press Video.
- Go to the required folder.
- Press the required video clip.
- Press Audio.
- Go to the required folder.
- Press the required audio file.
- Press Done.
- Press the send icon when you've finished your picture message.
- Press the Home key to return to the home screen.
Solution: Turn data roaming on or off
1. Find "Mobile networks"
Slide your finger down the display starting from the top edge of your phone.
- Slide your finger down the display starting from the top edge of your phone.
- Press the settings icon.
- Press More networks.
- Press Mobile networks.
- Press Data roaming to turn the function on or off.
- If you turn on data roaming:
- Press OK to confirm.
- Press the Home key to return to the home screen.
Solution: Write and send picture messages
- Press Messages.
- Press the new message icon.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Press Enter message.
- Write the text for your picture message.
- Press the attachment icon.
- Select one of the following options:
- Insert picture, go to 5a.
- Insert video clip, go to 5b.
- Insert audio file, go to 5c.
- Press Image.
- Go to the required folder.
- Press the required picture to select it.
- Press Done.
- Press Video.
- Go to the required folder.
- Press the required video clip.
- Press Audio.
- Go to the required folder.
- Press the required audio file.
- Press Done.
- Press the send icon when you've finished your picture message.
- Press the Home key to return to the home screen.
Solution: Turn mobile data on or off
1. Turn mobile data on or off
Slide your finger down the display starting from the top edge of your phone.
- Slide your finger down the display starting from the top edge of your phone.
- Press Mobile data to turn the function on or off.
- Press the Home key to return to the home screen.
Solution: Set up your phone for picture messaging
1. Find "Access Point Names"
Slide your finger down the display starting from the top edge of your phone.
- Slide your finger down the display starting from the top edge of your phone.
- Press the settings icon.
- Press More networks.
- Press Mobile networks.
- Press Access Point Names.
- Press the new data connection icon.
- Press Name.
- Key in Telstra MMS and press OK.
- Press APN.
- Key in telstra.mms and press OK.
- Press MMSC.
- Key in http://mmsc.telstra.com:8002 and press OK.
- Press MMS proxy.
- Key in 10.1.1.180 and press OK.
- Press MMS port.
- Key in 80 and press OK.
- Press MCC.
- Key in 505 and press OK.
- Press MNC.
- Key in 01 and press OK.
- Press Authentication type.
- Press None.
- Press APN type.
- Key in mms and press OK.
- Press Bearer.
- Press Unspecified.
- Press the menu icon.
- Press Save.
- Press the Home key to return to the home screen.