Personal Home Support Centre Device Guides Samsung Galaxy Note 5 Messaging & email I can't send and receive email

Samsung Galaxy Note 5

Android 5.1.1
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Microsoft Exchange ActiveSync.
Press Email address and key in your email address.
Press Password and key in the password for your email account.
Press NEXT.
Press the field below
Press the field below
Press Use secure connection (SSL) to turn the function on or off.
Press Use client certificate to turn the function on or off.
If you turn on the function, press CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
Press NEXT.
Press Microsoft Exchange ActiveSync.
Press the indicator next to
Press the indicator next to
Press the indicator next to
Press the indicator next to
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Microsoft Exchange ActiveSync.
  • 3
    Enter email address
    • Press Email address and key in your email address.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
    • Press NEXT.
  • 5
    Enter domain and username
    • Press the field below "Domain\user name" and key in the domain and username separated by a "\".
  • 6
    Enter server name
    • Press the field below "Exchange server" and key in the server address.
  • 7
    Turn SSL encryption on or off
    • Press Use secure connection (SSL) to turn the function on or off.
    • Press Use client certificate to turn the function on or off.
    • If you turn on the function, press CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
    • Press NEXT.
  • 8
    Turn synchronisation on or off
    • Press Microsoft Exchange ActiveSync.
  • 9
    Turn calendar synchronisation on or off
    • Press the indicator next to "Sync Calender" to turn the function on or off.
  • 10
    Turn contact synchronisation on or off
    • Press the indicator next to "Sync Contacts" to turn the function on or off.
  • 11
    Turn email synchronisation on or off
    • Press the indicator next to "Sync Email" to turn the function on or off.
  • 12
    Turn task synchronisation on or off
    • Press the indicator next to "Sync Tasks" to turn the function on or off.
  • 13
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No