Samsung Galaxy Note10

Android 9.0

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Back to section Messaging & email

I can't send and receive email

Set up your phone for Exchange email

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts and backup.

Press Accounts.

Press Add account.

Press Exchange.

Press the field below

Press NEXT.

Press Enter your password and key in the password for your email account.

Press NEXT.

Press the field below

Press SELECT and follow the instructions on the screen to install the required certificate.

Press the field below

Press Port and key in the port number.

Press Security type.

Press the required setting to turn the function on or off.

Press NEXT.

Press the field below

Press the Home key to return to the home screen.

Slide your finger upwards on the screen.

Press Google.

Press Gmail.

Slide your finger right starting from the left side of the screen.

Press Settings.

Press the required account.

Press Account name.

Key in the required name and press OK.

Press Your name.

Key in the required sender name and press OK.

Press Sync frequency.

Press the required setting.

Press the field next to

Press the fields next to the required data types to turn the function on or off.

Press the field next to

Press the Home key to return to the home screen.

1
Find "Accounts"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Accounts and backup.
- Press Accounts.
2
Create new email account
- Press Add account.
3
Select server type
- Press Exchange.
4
Enter email address
- Press the field below "Email" and key in your email address.
- Press NEXT.
5
Enter password
- Press Enter your password and key in the password for your email account.
- Press NEXT.
6
Enter domain and username
- Press the field below "Domain\Username" and key in the domain and username separated by a "\".
7
Select client certificate
- Press SELECT and follow the instructions on the screen to install the required certificate.
8
Enter server address
- Press the field below "Server" and key in the server address.
9
Enter port number
- Press Port and key in the port number.
10
Turn SSL encryption on or off
- Press Security type.
- Press the required setting to turn the function on or off.
- Press NEXT.
- Press the field below "Done".
11
Return to the home screen
- Press the Home key to return to the home screen.
12
Find "Gmail"
- Slide your finger upwards on the screen.
- Press Google.
- Press Gmail.
13
Enter email account name
- Slide your finger right starting from the left side of the screen.
- Press Settings.
- Press the required account.
- Press Account name.
- Key in the required name and press OK.
14
Key in sender name
- Press Your name.
- Key in the required sender name and press OK.
15
Select settings for retrieval of new email
- Press Sync frequency.
- Press the required setting.
16
Turn on email synchronisation
- Press the field next to "Sync email" to turn on the function.
17
Select data types for synchronisation
- Press the fields next to the required data types to turn the function on or off.
18
Turn email notifications on or off
- Press the field next to "Email notifications" to turn the function on or off.
19
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

Your phone hasn't been correctly set up for POP3 email

Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts and backup.

Press Accounts.

Press Add account.

Press Exchange.

Press the field below

Press NEXT.

Press Enter your password and key in the password for your email account.

Press NEXT.

Press the field below

Press SELECT and follow the instructions on the screen to install the required certificate.

Press the field below

Press Port and key in the port number.

Press Security type.

Press the required setting to turn the function on or off.

Press NEXT.

Press the field below

Press the Home key to return to the home screen.

Slide your finger upwards on the screen.

Press Google.

Press Gmail.

Slide your finger right starting from the left side of the screen.

Press Settings.

Press the required account.

Press Account name.

Key in the required name and press OK.

Press Your name.

Key in the required sender name and press OK.

Press Sync frequency.

Press the required setting.

Press the field next to

Press the fields next to the required data types to turn the function on or off.

Press the field next to

Press the Home key to return to the home screen.

1
Find "Accounts"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Accounts and backup.
- Press Accounts.
2
Create new email account
- Press Add account.
3
Select server type
- Press Exchange.
4
Enter email address
- Press the field below "Email" and key in your email address.
- Press NEXT.
5
Enter password
- Press Enter your password and key in the password for your email account.
- Press NEXT.
6
Enter domain and username
- Press the field below "Domain\Username" and key in the domain and username separated by a "\".
7
Select client certificate
- Press SELECT and follow the instructions on the screen to install the required certificate.
8
Enter server address
- Press the field below "Server" and key in the server address.
9
Enter port number
- Press Port and key in the port number.
10
Turn SSL encryption on or off
- Press Security type.
- Press the required setting to turn the function on or off.
- Press NEXT.
- Press the field below "Done".
11
Return to the home screen
- Press the Home key to return to the home screen.
12
Find "Gmail"
- Slide your finger upwards on the screen.
- Press Google.
- Press Gmail.
13
Enter email account name
- Slide your finger right starting from the left side of the screen.
- Press Settings.
- Press the required account.
- Press Account name.
- Key in the required name and press OK.
14
Key in sender name
- Press Your name.
- Key in the required sender name and press OK.
15
Select settings for retrieval of new email
- Press Sync frequency.
- Press the required setting.
16
Turn on email synchronisation
- Press the field next to "Sync email" to turn on the function.
17
Select data types for synchronisation
- Press the fields next to the required data types to turn the function on or off.
18
Turn email notifications on or off
- Press the field next to "Email notifications" to turn the function on or off.
19
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

The email isn't written correctly

The incoming or outgoing mail server isn't available

Your phone hasn't been correctly set up for Telstra Mail

Your phone hasn't been correctly set up for IMAP email