Personal Home Support Centre Device Guides Samsung Galaxy Note10+ Messaging & email I can't send and receive email

Samsung Galaxy Note10+

Android 9.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts and backup.
Press Accounts.
Press Add account.
Press Exchange.
Press the field below
Press the field below
If you turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.
Press NEXT.
Press the field below
Press the field below
Press the field below
Press the drop down list below
Press the required setting to turn the function on or off.
Press NEXT.
Press Account name (optional) and key in the required name.
Press NEXT.
Press the required account.
Press Account settings.
Press the required email account.
Press Your name and key in the required sender name.
Press OK.
Press Sync frequency.
Press the required setting.
Press the field next to
Press the fields next to the required data types to turn synchronisation on or off.
Press the indicator next to
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts and backup.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
  • 3
    Select server type
    • Press Exchange.
  • 4
    Enter email address
    • Press the field below "Enter your email address" and key in your email address.
  • 5
    Enter password
    • Press the field below "Password" and key in the password for your email account.
  • 6
    Select client certificate
    • If you turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.
    • Press NEXT.
  • 7
    Enter domain and username
    • Press the field below "Domain\Username" and key in the domain and username separated by a "\".
  • 8
    Enter server address
    • Press the field below "Server" and key in the server address.
  • 9
    Enter port number
    • Press the field below "Port" and key in the port number.
  • 10
    Turn encryption of incoming email on or off
    • Press the drop down list below "Security type".
    • Press the required setting to turn the function on or off.
    • Press NEXT.
  • 11
    Enter email account name
    • Press Account name (optional) and key in the required name.
    • Press NEXT.
  • 12
    Key in sender name
    • Press the required account.
    • Press Account settings.
    • Press the required email account.
    • Press Your name and key in the required sender name.
    • Press OK.
  • 13
    Select settings for retrieval of new email
    • Press Sync frequency.
    • Press the required setting.
  • 14
    Turn on email synchronisation
    • Press the field next to "Sync email" to turn on the function.
  • 15
    Select data types for synchronisation
    • Press the fields next to the required data types to turn synchronisation on or off.
  • 16
    Turn email notifications on or off
    • Press the indicator next to "Email notifications" to turn the function on or off.
  • 17
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail
Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No