I can't install an app
Activate Google account on your phone
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1Find "Google"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Cloud and accounts.
- Press Accounts.
- Press Add account.
- Press Google.
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2Activate Google account
- If you don't have a Google account, press Or create a new account and follow the instructions on the screen to create an account.
- Press the text input field and key in the username for your Google account.
- Press NEXT.
- Press the text input field and key in the password for your Google account.
- Press NEXT.
- Press ACCEPT and follow the instructions on the screen to select settings for your Google account.
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3Return to the home screen
- Press the Home key to return to the home screen.
Can you use the phone's internet connection?
It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to install apps.