Samsung Galaxy Note9

Choose another device
Search suggestions will appear below the field as you type
Image 1: Samsung Galaxy Note9 in Black
Slide 1 is active

Browse via device topic

My phone doesn't respond

If your phone stops responding while you're using it, there may be several causes of the problem.

If the screen lock is turned on, you can't use the phone's screen and keys.

Solution: Turn screen lock on or off

Briefly press On/Off.

Step 1 of -

Step 1 of -

Slide 1 is active

If your phone freezes, it may help restarting it.

Solution: Restart your phone

Press and hold On/Off.

Step 1 of -

Step 1 of -

Slide 1 is active

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra