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Galaxy Note9
Basic functions
My phone doesn't respond
Samsung Galaxy Note9
Android 8.1
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Back to section Basic functions
My phone doesn't respond
The screen lock is turned on
There's an error in the operating system on your phone
Restart your phone
Previous step
Next step
1
Restart your phone
Press and hold
On/Off
.
Simultaneously, press and hold
the lower part of the Volume key
until your phone restarts.
Did this solve your problem?
Yes
No
The screen lock is turned on
There's an error in the operating system on your phone
Restart your phone
Previous step
Next step
1
Restart your phone
Press and hold
On/Off
.
Simultaneously, press and hold
the lower part of the Volume key
until your phone restarts.
Did this solve your problem?
Yes
No