I can't send and receive email
Set up your phone for POP3 email
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1Find "Accounts"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Accounts and backup.
- Press Accounts.
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2Create new email account
- Press Add account.
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3Select server type
- Press Personal (POP3).
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4Enter email address
- Press the field below "Enter your email address" and key in your email address.
- Press NEXT.
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5Enter password
- Press the field below "Password" and key in the password for your email account.
- Press NEXT.
- If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
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6Enter username
- Press the field below "Username" and key in the username for your email account.
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7Enter incoming server
- Press the field below "Server" and key in the name of your email provider's incoming server.
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8Enter incoming port
- Press the field below "Port" and key in 110.
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9Turn deletion of email on server on or off
- Press the drop down list below "Delete emails from server".
- Press Never to keep email on the server when you delete them on your phone.
- Press When I delete from Inbox to delete email on the server when you delete them on your phone.
- Press NEXT.
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10Turn on SMTP authentication
- Press the indicator next to "Require sign-in" to turn on the function.
- Press the field below "Username" and key in the username for your email provider's outgoing server.
- Press the field below "Password" and key in the password for your email provider's outgoing server.
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11Enter outgoing server
- Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
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12Enter outgoing port
- Press the field below "Port" and key in 25.
- Press NEXT.
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13Select setting for retrieval of new email
- Press the drop down list below "Sync frequency:".
- Press the required setting.
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14Turn email notifications on or off
- Press the field next to "Notify me when emails arrive" to turn the function on or off.
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15Turn on email synchronisation
- Press the field next to "Sync email for this account" to turn on the function.
- Press NEXT.
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16Enter email account name
- Press the field below "Account name (optional)" and key in the required name.
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17Key in sender name
- Press Your name and key in the required sender name.
- Press NEXT.
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18Return to the home screen
- Press the Home key to return to the home screen.
Can you use the phone's internet connection?
It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.