I can't turn on my phone
Turn your phone on and off
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1Turn on your phone
- Press and hold the Side key until your phone is turned on.
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2Enter your PIN
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If you're asked to key in your PIN, do so and press OK.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from Telstra.
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If you're asked to key in your PIN, do so and press OK.
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3Turn off your phone
- Slide two fingers downwards starting from the top of the screen.
- Press the power off icon.
- Press Power off.
- Press Power off.