I can't send and receive email
Set up your phone for Telstra Mail
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1Find "Manage accounts"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Accounts and backup.
- Press Manage accounts.
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2Create new email account
- Press Add account.
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3Select server type
- Press Personal (IMAP).
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4Enter email address
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Press the field below "Enter your email address" and key in your Telstra email address.
E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
- Press NEXT.
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Press the field below "Enter your email address" and key in your Telstra email address.
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5Enter password
- Press the field below "Password" and key in the password for your Telstra email account.
- Press NEXT.
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6Enter username
- Press the field below "Username" and key in imap.telstra.com.
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7Enter incoming port
- Press the field below "Server" and key in 993.
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8Turn on encryption of incoming email
- Press the drop down list below "Security type".
- Press SSL/TLS.
- Press NEXT.
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9Turn on SMTP authentication
- Press the indicator next to "Require sign-in" to turn on the function.
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Press the field below "Username" and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
- Press the field below "Password" and key in the password for your Telstra email account.
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10Enter outgoing server
- Press the field below "SMTP server" and key in smtp.telstra.com.
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11Enter outgoing port
- Press the field below "Port" and key in 993.
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12Turn on encryption of outgoing email
- Press the drop down list below "Security type".
- Press SSL/TLS.
- Press NEXT.
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13Select settings for retrieval of new email
- Press the drop down list below "Sync frequency:".
- Press the required setting.
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14Turn email notifications on or off
- Press the field next to "Notify me when emails arrive" to turn the function on or off.
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15Turn on email synchronisation
- Press the field next to "Sync email for this account" to turn on the function.
- Press NEXT.
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16Enter email account name
- Press the field below "Account name (optional)" and key in the required name.
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17Key in sender name
- Press the field below "Your name" and key in the required sender name.
- Press NEXT.
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18Return to the home screen
- Press the Home key to return to the home screen.
Can you use the phone's internet connection?
It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.