Personal Home Support Centre Device Guides Samsung Galaxy S21 5G Messaging & email I can't send and receive picture messages

Samsung Galaxy S21 5G

Android 11.0
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly

Write and send picture messages

Slide your finger upwards on the screen.
Press Samsung.
Press Messages.
Press the new message icon.
Press the search field and key in the first letters of the recipient's name.
Press the required contact.
Press the SIM icon to select the required SIM.
Press the text input field and write the text for your picture message.
Press arrow right.
Press the picture icon.
Press the gallery icon and go to the required folder.
Press the required picture.
Press Done.
Press the send icon when you've finished your picture message.
Press the Home key to return to the home screen.
  • 1
    Create new picture message
    • Slide your finger upwards on the screen.
    • Press Samsung.
    • Press Messages.
    • Press the new message icon.
  • 2
    Select recipient
    • Press the search field and key in the first letters of the recipient's name.
    • Press the required contact.
  • 3
    Select SIM
    • Press the SIM icon to select the required SIM.
  • 4
    Write text
    • Press the text input field and write the text for your picture message.
  • 5
    Insert picture
    • Press arrow right.
    • Press the picture icon.
    • Press the gallery icon and go to the required folder.
    • Press the required picture.
    • Press Done.
  • 6
    Send picture message
    • Press the send icon when you've finished your picture message.
  • 7
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Mobile data is turned off
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No