Personal Home Support Centre Device Guides Samsung Galaxy S6 edge Basic functions I can't turn on my phone

Samsung Galaxy S6 edge

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I can't turn on my phone

The battery is flat
Your SIM is faulty
The entered PIN is incorrect
Your SIM has been permanently blocked
You're asked to key in the PUK
Your phone isn't assembled correctly

Insert SIM

  • 1
    Insert your SIM
    • Insert the opener for the SIM holder into the small hole in the SIM holder.
    • Remove the SIM holder from your phone.
    • Turn your SIM so that the angled corner of your SIM matches the angled corner of the SIM holder.
      Place your SIM in the SIM holder.
    • Slide the SIM holder into your phone.

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Your phone is network locked to another operator
Your phone is locked to Telstra
Your phone doesn't turn on correctly
The phone lock code is turned on