Personal Home Support Centre Device Guides Samsung Galaxy S6 edge Basic functions I can't turn on my phone

Samsung Galaxy S6 edge

Back to section Basic functions

I can't turn on my phone

The battery is flat
Your SIM is faulty
The entered PIN is incorrect
Your SIM has been permanently blocked
You're asked to key in the PUK
Your phone isn't assembled correctly
Your phone is network locked to another operator
Your phone is locked to Telstra
Your phone doesn't turn on correctly

Turn your phone on and off

  • 1
    Turn on your phone
    • Press On/Off until your phone is turned on.
  • 2
    Enter PIN
    • Key in your PIN and press OK.
      If your phone rejects the SIM:
      Contact the distributor or service provider where you bought your phone.
    • Your PIN is used to protect your SIM from unauthorised use. If you enter an incorrect PIN three times in a row, your SIM will be blocked.
  • 3
    Turn off your phone
    • Press and hold On/Off.
    • Press Power off.
    • Press POWER OFF.

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The phone lock code is turned on