Samsung Galaxy S6 edge

Choose another device
Search suggestions will appear below the field as you type
Image 1: Samsung Galaxy S6 edge
Slide 1 is active

Browse via device topic

I can't turn on my phone

If you can't turn on your phone, there may be several causes of the problem.

Solution: Charge the battery

Connect the charger to the socket and to a wall socket.

Step 1 of -

Step 1 of -

Slide 1 is active

Solution: Please contact us to have a new SIM sent to you.

Solution: Turn your phone on and off

Press On/Off until your phone is turned on.

Step 1 of -

Step 1 of -

Slide 1 is active

Solution: Please contact us to have a new SIM sent to you.

Solution: To retrieve your PUK please use our online form.

Solution: Insert SIM

Insert the opener for the SIM holder into the small hole in the SIM holder.

Step 1 of -

Step 1 of -

Slide 1 is active

Solution: Before you can use a Telstra SIM, you need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.

Solution: Before you can use a Telstra SIM, you'll need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.

Solution: Turn your phone on and off

Press On/Off until your phone is turned on.

Step 1 of -

Step 1 of -

Slide 1 is active

Solution: Turn use of phone lock code on or off

Slide your finger down the display starting from the top edge of your phone.

Step 1 of -

Step 1 of -

Slide 1 is active

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra