Personal Home Support Centre Device Guides Samsung Galaxy S6 edge Basic functions I can't turn on my phone

Samsung Galaxy S6 edge

Back to section Basic functions

I can't turn on my phone

The battery is flat
Your SIM is faulty
The entered PIN is incorrect
Your SIM has been permanently blocked
You're asked to key in the PUK
Your phone isn't assembled correctly
Your phone is network locked to another operator
Your phone is locked to Telstra
Your phone doesn't turn on correctly
The phone lock code is turned on

Turn use of phone lock code on or off

Samsung Galaxy S6 edge
  • 1
    Find "Screen lock type"
    • Slide your finger down the display starting from the top edge of your phone.
      Press the settings icon.
    • Press Lock screen and security.
    • Press Screen lock type.
  • 2
    Select option
    • You can create several types of phone lock codes. The following steps show three examples:
      Create phone lock code using a pattern, go to 2a.
      Create phone lock code using your fingerprint, go to 2b.
      Create phone lock code using a PIN, go to 2c.
  • 3
    2a - Create phone lock code using a pattern
    • Press Pattern.
    • Press and drag a point to connect at least four points.
    • Press CONTINUE.
      Repeat the selected phone lock code to confirm.
    • Press CONFIRM.
    • Key in a four-digit PIN and press CONTINUE.
    • Key in your PIN again and press OK.
    • Press the required setting.
    • Press DONE.
  • 4
    2b - Create phone lock code using your fingerprint
    • Press Fingerprint.
      Follow the instructions on the display to add a fingerprint.
    • Key in a password and press CONTINUE.
    • Key in the password again and press OK.
    • Press the required setting.
    • Press DONE.
  • 5
    2c - Create phone lock code using a PIN
    • Press PIN.
    • Key in the required phone lock code and press CONTINUE.
    • Key in the phone lock code again and press OK.
    • Press the required setting.
    • Press DONE.
  • 6
    Turn off use of phone lock code
    • Press None.
  • 7
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No