Personal Home Support Centre Device Guides Samsung Galaxy S6 edge Calls, contacts & calendar I can't receive any voice calls

Samsung Galaxy S6 edge

Back to section Calls, contacts & calendar

I can't receive any voice calls

There's a connection error
Call divert is turned on

Cancel all diverts

Samsung Galaxy S6 edge
  • 1
    Find "Voice call"
    • Press Phone.
    • Press MORE.
    • Press Settings.
    • Press More settings.
      After a moment the current settings are displayed.
    • Press Call forwarding.
    • Press Voice call.
  • 2
    Cancel all diverts
    • The current settings will be displayed.
    • Press one of the following options:
      Always forward
    • Forward when busy
    • Forward when unanswered
    • Forward when unreachable
    • Press DISABLE.
      Repeat until all diverts have been cancelled.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to receive voice calls.

No