Personal Home Support Centre Device Guides Samsung Galaxy S6 edge Messaging & email I can't send and receive email

Samsung Galaxy S6 edge

Back to section Messaging & email

I can't send and receive email

The incoming or outgoing mail server isn't available
The email isn't written correctly
Your phone hasn't been correctly set up for email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Samsung Galaxy S6 edge
Samsung Galaxy S6 edge
  • 1
    Find "Email"
    • Press Apps.
    • Press Email.
  • 2
    Enter email address
    • Key in your email address.
    • If an email account has been created already, do the following instead:Press MORE. Press Settings. Press Add account. Key in your email address.
  • 3
    Enter password
    • Press Password and key in your password.
    • Press MANUAL SETUP.
  • 4
    Select account type
    • Press MICROSOFT EXCHANGE ACTIVESYNC.
  • 5
    Enter domain and username
    • Press the field below "Domain\user name" and key in the domain and username separated by a "\".
  • 6
    Enter server address
    • Press the field below "Exchange server" and key in the server address.
  • 7
    Turn SSL encryption on or off
    • Press Use secure connection (SSL) to turn the function on or off.
  • 8
    Turn client certificate on or off
    • Press Use client certificate to turn the function on or off.
    • If you turn on the function:
      Press CLIENT CERTIFICATE and follow the instructions on the display to install the required certificate.
    • Press NEXT.
  • 9
    Select period for synchronisation of email
    • Press the drop down list below "Period to sync Email".
    • Press the required setting.
  • 10
    Select setting for synchronisation during off-peak hours
    • Press the drop down list below "Sync schedule".
    • Press Auto (when received), Manual or the required interval.
  • 11
    Select email retrieval size when synchronising
    • Press the drop down list below "Emails retrieval size".
    • Press the required setting.
  • 12
    Select synchronisation period for the calendar
    • Press the drop down list below "Period to sync Calendar".
    • Press the required setting.
  • 13
    Turn email notification on or off
    • Press Notify me when email arrives to turn the function on or off.
  • 14
    Select data types for synchronisation
    • Press one of the following data types to turn synchronisation on or off:
      Sync Contacts
    • Sync Calendar
    • Sync Task
    • Sync Messages
    • Press NEXT.
  • 15
    Enter email account name
    • Key in a name for your email account.
  • 16
    Finish setup
    • Press DONE.
  • 17
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No