Personal Home Support Centre Device Guides Samsung Galaxy S6 edge Messaging & email I can't send and receive picture messages

Samsung Galaxy S6 edge

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I can't send and receive picture messages

There's an error at the receiving end

Write and send picture messages

  • 1
    Find "Messages"
    • Press Messages.
  • 2
    Create picture message
    • Press the new message icon.
  • 3
    Enter recipient
    • Key in the first letters of the required contact.
      Matching contacts are displayed.
      Press the required contact.
  • 4
    Write the text
    • Press Enter message.
      Write the text for your picture message.
    • See how to write text.
  • 5
    Insert pictures, video clips and audio files
    • Press the attachment icon.
      Select one of the following options:
      Insert picture, go to 5a.
      Insert video clip, go to 5b.
      Insert audio file, go to 5c.
  • 6
    5a - Insert picture
    • Press Image.
      Go to the required folder.
    • Press the required picture to select it.
    • Press DONE.
  • 7
    5b - Insert video clip
    • Press Video.
      Go to the required folder.
    • Press the required video clip.
  • 8
    5c - Insert audio file
    • Press Audio.
      Go to the required folder.
    • Press the required audio file.
    • Press DONE.
  • 9
    Send the picture message
    • Press SEND when you've finished your picture message.
  • 10
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Data roaming is turned off
The picture message isn't written correctly
Mobile data is turned off
Your phone hasn't been correctly set up for picture messaging

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No