Personal Home Support Centre Device Guides Samsung Galaxy S6 edge Messaging & email I can't send and receive picture messages

Samsung Galaxy S6 edge

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I can't send and receive picture messages

There's an error at the receiving end
Data roaming is turned off

Turn data roaming on or off

  • 1
    Find "Mobile networks"
    • Slide your finger down the display starting from the top edge of your phone.
      Press the settings icon.
    • Press Mobile networks.
  • 2
    Turn data roaming on or off
    • Press Data roaming to turn the function on or off.
    • If you turn on data roaming:
      Press OK to confirm.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
The picture message isn't written correctly
Mobile data is turned off
Your phone hasn't been correctly set up for picture messaging

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No