Personal Home Support Centre Device Guides Samsung Galaxy S6 edge Messaging & email I can't send and receive picture messages

Samsung Galaxy S6 edge

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I can't send and receive picture messages

There's an error at the receiving end
Data roaming is turned off
The picture message isn't written correctly

Write and send picture messages

  • 1
    Find "Messages"
    • Press Messages.
  • 2
    Create picture message
    • Press the new message icon.
  • 3
    Enter recipient
    • Key in the first letters of the required contact.
      Matching contacts are displayed.
      Press the required contact.
  • 4
    Write the text
    • Press Enter message.
      Write the text for your picture message.
    • See how to write text.
  • 5
    Insert pictures, video clips and audio files
    • Press the attachment icon.
      Select one of the following options:
      Insert picture, go to 5a.
      Insert video clip, go to 5b.
      Insert audio file, go to 5c.
  • 6
    5a - Insert picture
    • Press Image.
      Go to the required folder.
    • Press the required picture to select it.
    • Press DONE.
  • 7
    5b - Insert video clip
    • Press Video.
      Go to the required folder.
    • Press the required video clip.
  • 8
    5c - Insert audio file
    • Press Audio.
      Go to the required folder.
    • Press the required audio file.
    • Press DONE.
  • 9
    Send the picture message
    • Press SEND when you've finished your picture message.
  • 10
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Mobile data is turned off
Your phone hasn't been correctly set up for picture messaging

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No