Samsung Galaxy S6

Solution: Charge the battery

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Step 1 of 3

Step 1 of 3

1. Connect the charger to your phone

Connect the charger to the socket and to a wall socket.

1. Connect the charger to the socket and to a wall socket.
2. When the battery charging icon is displayed, charging is in progress.
3. When the battery is fully charged, you can remove the charging cable from the wall socket and your phone.

Solution: Please contact us to have a new SIM sent to you.

Solution: Turn your phone on and off

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Step 1 of 7

Step 1 of 7

1. Turn on your phone

Press On/Off until your phone is turned on.

1. Press On/Off until your phone is turned on.
2. Key in your PIN and press OK.
3. If your phone rejects the SIM:
4. Contact the distributor or service provider where you bought your phone.
5. Press and hold On/Off.
6. Press Power off.
7. Press POWER OFF.

Solution: Please contact us to have a new SIM sent to you.

Solution: To retrieve your PUK please use our online form.

Solution: Insert SIM

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Step 1 of 5

Step 1 of 5

1. Insert your SIM

Insert the opener for the SIM holder into the small hole in the SIM holder on the side of your phone.

1. Insert the opener for the SIM holder into the small hole in the SIM holder on the side of your phone.
2. Remove the SIM holder from your phone.
3. Turn your SIM so that the angled corner of your SIM matches the angled corner of the SIM holder.
4. Place your SIM in the SIM holder.
5. Slide the SIM holder into your phone.

Solution: Before you can use a Telstra SIM, you need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.

Solution: Before you can use a Telstra SIM, you'll need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.

Solution: Turn your phone on and off

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Step 1 of 7

Step 1 of 7

1. Turn on your phone

Press On/Off until your phone is turned on.

1. Press On/Off until your phone is turned on.
2. Key in your PIN and press OK.
3. If your phone rejects the SIM:
4. Contact the distributor or service provider where you bought your phone.
5. Press and hold On/Off.
6. Press Power off.
7. Press POWER OFF.

Solution: Turn use of phone lock code on or off

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Step 1 of 30

Step 1 of 30

1. Find "Screen lock type"

Slide your finger down the display starting from the top edge of your phone.

1. Slide your finger down the display starting from the top edge of your phone.
2. Press the settings icon.
3. Press Lock screen and security.
4. Press Screen lock type.
5. You can create several types of phone lock codes. The following steps show three examples:
6. Create phone lock code using a pattern, go to 2a.
7. Create phone lock code using your fingerprint, go to 2b.
8. Create phone lock code using a PIN, go to 2c.
9. Press Pattern.
10. Press and drag a point to connect at least four points.
11. Press CONTINUE.
12. Repeat the selected phone lock code to confirm.
13. Press CONFIRM.
14. Key in a four-digit PIN and press CONTINUE.
15. Key in your PIN again and press OK.
16. Press the required setting.
17. Press DONE.
18. Press Fingerprint.
19. Follow the instructions on the display to add a fingerprint.
20. Key in a password and press CONTINUE.
21. Key in the password again and press OK.
22. Press the required setting.
23. Press DONE.
24. Press PIN.
25. Key in the required phone lock code and press CONTINUE.
26. Key in the phone lock code again and press OK.
27. Press the required setting.
28. Press DONE.
29. Press None.
30. Press the Home key to return to the home screen.