No message tone is heard on incoming messages

The message tone has been turned off

Turn on the message tone.

1 of 11 steps Slide your finger downwards starting from the top of the screen.
2 of 11 steps Press the settings icon.
3 of 11 steps Press Sounds and vibration.
4 of 11 steps Press Notification sounds.
5 of 11 steps Press Messages notifications.
6 of 11 steps Press the indicator below "Messages notifications" to turn on the function.
7 of 11 steps Press Notification sound.
8 of 11 steps Press the different message tones to hear them.
9 of 11 steps Once you've found a message tone you like, press the Return key.
10 of 11 steps Press the Home key to return to the home screen.