Samsung Galaxy S9+

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I can't send and receive text messages

If you can't send and receive text messages, there may be several causes of the problem.

The message centre ensures that your text message is sent to the recipient. Consequently, the correct message centre number needs to be saved in the phone.

Solution: Set up your phone for text messaging

Press Messages.

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To send a text message, it needs to be written and sent correctly.

Solution: Write and send text messages

Press Messages.

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If you're having problems sending text messages to a specific number, the error might be at the receiving end.

Solution: Try sending a text message to another number.

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