Samsung Galaxy Tab A 8.0

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Image 1: Samsung Galaxy Tab A 8.0
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I can't turn on my tablet

If you can't turn on your tablet, follow these instructions to solve the problem.

Solution: Charge the battery

Connect the charging cable to the socket and to a wall socket.

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Solution: Insert SIM

Place your SIM as illustrated on the cover.

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Solution: Before you can use a Telstra SIM, you need to unlock your tablet using an unlock code. To get the unlock code, contact the operator that locked your tablet.

Solution: When using a SIM from another operator, you'll need to unlock your tablet. Find your nearest Telstra Shop or contact customer serviceto unlock your phone. To unlock your tablet, certain conditions need to be met, this may not be free of charge.

Solution: Turn your tablet on and off

Press On/Off until your tablet is turned on.

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Solution: Check if your SIM is faulty by inserting it in another tablet. If your SIM is not accepted by the other tablet, your SIM is probably faulty. Find your nearest Telstra Shop or contact customer service to order a new SIM.

Solution: Turn use of lock code on or off

Slide your finger down the display starting from the top edge of your tablet.

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Solution: Turn your tablet on and off

Press On/Off until your tablet is turned on.

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Solution: You need a new SIM. Find your nearest Telstra Shop or contact customer service to order a new SIM.

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